To seamlessly integrate all 17 of Florence Coffee Co’s branches under one easy to manage mobile app ecosystem.
Before LoyLap, Florence Coffee Co used simple paper stamp cards to provide their loyalty rewards program. As the business grew, the positive simplicity of paper stamp cards was overtaken by the severe limitations of what could be offered.
Florence Coffee Co wanted a loyalty system that could offer more for their business and customers, whilst simultaneously transitioning the business to adopt a data driven approach to their marketing and strategy.
Florence Coffee Co were looking for an all-in-one solution from a single provider that could cater to their customers both tech savvy and not so much.
The app fetched and synced data directly from the Clover POS inventory. This app instantly became a digital wallet for Florence Coffee Co’s customers, which integrated their whole ecosystem of gift cards, stamp-based loyalty rewards, online payments and mobile ordering.
Customers got more out of every transaction. Offers such as 13% credit on top ups greater than $50, incentivised their customers to switch over.
Every customer transaction and interaction was now managed using a centralized LoyLap dashboard.
Our integration with your POS means all data is integrated into one system to make it easier for your team to manage.
Florence Coffee Co saved considerable man hours on end of day reconciliation as the system would automatically send reports.
At LoyLap we don’t just provide the technology, we make sure the technology is the right match for your business and its customers. Florence Coffee Co now has over 15k app downloads and over 700 five star reviews; it is clear that the impact has been overwhelmingly positive for both Florence Coffee Co and its customers.
Download the Florence Coffee Co app and see for yourself.
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