Cómo la integración de una aplicación móvil en EPOS marcó la diferencia

Descubra cómo LoyLap ayudó a mejorar el enfoque centrado en el cliente de Florence Coffee Co para los negocios, al crear una app de marca personalizada todo en uno que se sincroniza directamente con su punto de venta Clover.

El Desafío

To seamlessly integrate all 17 of Florence Coffee Co’s branches under one easy to manage mobile app ecosystem. 

Before LoyLap, Florence Coffee Co used simple paper stamp cards to provide their loyalty rewards program. As the business grew, the positive simplicity of paper stamp cards was overtaken by the severe limitations of what could be offered.

El Plan

Florence Coffee Co wanted a loyalty system that could offer more for their business and customers, whilst simultaneously transitioning the business to adopt a data driven approach to their marketing and strategy.

Florence Coffee Co were looking for an all-in-one solution from a single provider that could cater to their customers both tech savvy and not so much. 

Nuestra Solución

The app fetched and synced data directly from the Clover POS inventory. This app instantly became a digital wallet for Florence Coffee Co’s customers, which integrated their whole ecosystem of gift cards, stamp-based loyalty rewards, online payments and mobile ordering.

Funciones Clave:

  • Make online or mobile purchases
  • Top up their accounts in advance and receive a 13% bonus for doing so
  • Purchase items in store or pre-order ahead of time
  • Receive loyalty rewards for every transaction
  • All synced directly to the Clover POS
  • Free Coffee on a customer birthday

Beneficios de una App Personalizada de LoyLap

Pagos mejorados

Customers got more out of every transaction. Offers such as 13% credit on top ups greater than $50, incentivised their customers to switch over.

Gestión Centralizada

Every customer transaction and interaction was now managed using a centralized LoyLap dashboard.

Integración POS

Our integration with your POS means all data is integrated into one system to make it easier for your team to manage.

Fácil reconciliación

Florence Coffee Co saved considerable man hours on end of day reconciliation as the system would automatically send reports.

Resultados eficaces y líderes en la industria

En LoyLap no solo proporcionamos la tecnología, sino que nos aseguramos de que la tecnología sea la combinación más adecuada para su negocio y sus clientes. Florence Coffee Co ahora tiene más de 15k descargas de su app y más de 700 reseñas de cinco estrellas. Está claro que el impacto ha sido abrumadoramente positivo, tanto para Florence Coffee Co como para sus clientes.

Descarga la app de Florence Coffee Co y veelo tu mismo.

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