How a Mobile App integration to EPOS made the difference

Learn about how LoyLap helped enhance Florence Coffee Co's customer centric focus to Business by building an all in one custom branded app that synced directly with their Clover point of sale.

"We are extremely happy with the Florence Coffee Co app built by LoyLap. The app has helped us enhance our customer experience and the feedback from our customers has been fantastic! The Florence Coffee Co app has proved to be quite the differentiator for us."

- Nate Tamblyn
Owner, Florence Coffee Co

florence coffee custom app by LoyLap

Before LoyLap, Florence Coffee Co used simple paper stamp cards to provide their loyalty rewards program. As the business grew, the positive simplicity of paper stamp cards was overtaken by the severe limitations of what could be offered. Florence Coffee Co wanted a loyalty system that could offer more for their business and customers, whilst simultaneously transitioning the business to adopt a data driven approach to their marketing and strategy.

Florence Coffee Co were looking for an all-in-one solution from a single provider that could cater to their customers both tech savvy and not so much. 

The Challenge

To seamlessly integrate all 17 of Florence Coffee Co’s branches under one easy to manage mobile app eco-system.

Our Solution

The app fetched and synced data directly from the Clover POS inventory. This app instantly became a digital wallet for Florence Coffee Co’s customers, which integrated their whole ecosystem of gift cards, stamp-based loyalty rewards, online payments and mobile ordering.

Key functionalities:

  • Make online or mobile purchases
  • Top up their accounts in advance and receive a 13% bonus for doing so
  • Purchase items in store or pre-order ahead of time
  • Receive loyalty rewards for every transaction
  • All synced directly to the Clover POS

BENEFITS OF A CUSTOM APP FROM LOYLAP

ENHANCED PAYMENTS

Customers got more out of every transaction. Offers such as 13% credit on top ups greater than $50, incentivised their customers to switch over

CENTRALIZED MANAGEMENT

Every customer transaction and interaction was now managed using a Centralized LoyLap Dashboard

REDUCED EMPLOYEE THEFT

Being a cloud-based solution meant that every transaction went straight to the Florence Coffee Co's Bank Account

EASY RECONCILIATION

Florence Coffee Co saved considerable man hours on end of day reconciliation as the system would automatically send reports

RESULTS

Within 45 days of launch, the app gathered over 2000 downloads in 2 months along with an average rating of 4.7 stars across both Google and Apple stores.

Download the Florence Coffee Co app and see for yourself.

LoyLap is proud to be a part of Florence Coffee Co’s growth story and we’re absolutely delighted to help spread the word about their fantastic brand of coffee.

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