Customer management can be challenging at the best of times. While franchised businesses add another layer of complexity to the mix, it’s still crucial to deliver cohesive and consistent customer experiences across branches.
LoyLap’s integrated commerce tools work directly with your point of sale system to bring together online ordering, loyalty, gift cards and more into one powerful package to deliver seamless experiences for your customers both in-store and online.
Gift cards
Expand your revenue opportunity with physical and digital gift cards that can be sold and redeemed, both in-store and online. A customer purchasing with a gift card typically spends more than the value of the card.
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Loyalty management
Increase order frequency and grow customer lifetime value by delighting your customers with a complete loyalty experience that’s automated and works in-store and online.
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Online ordering and payments
Reduce congestion and queue times, increase revenue and improve staff productivity with online ordering. Take orders and payment online via mobile app, website and social media, directly integrated with your point of sale for maximum convenience.
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Self Checkout
Automate your checkout, serve more customers and free up staff time. Self Checkout runs on your existing POS to save additional hardware costs and boost your business productivity and is the perfect time-saving option for busy retailers looking to serve more customers.
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Campaigns
Drive sales with targeted customer campaigns. From birthday surprises to frequent customers bonuses and everything in between, create campaigns your customers will love and keep them coming back for more.
Dashboard & insights
Make better business decisions with branch, customer, sales and campaign tracking and measurement from your cloud-based dashboard accessible anywhere.
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We know the time it takes to run an effective franchise operation; that’s why our Customer Success team is on hand to make rolling LoyLap out to new locations a pleasure. We look after account set-up and training in each new branch to ensure your customers have the same experience no matter which site they visit. Our franchise customers can expect the support of a dedicated account manager, tailored onboarding and staff training and a dedicated web page for all support and training materials.
Your franchises want something special to give them the edge, and we have just the thing. With LoyLap, you can have branded app for your business available on the iOS and Android app stores for your customers to download and create an account.
Customers then easily earn loyalty on any purchase, buy physical and digital gift cards, order online & much more.
Learn more about what a positive impact a white label app can have on your business here.
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